Picture this: your support team manages IT tickets through monday.com. But every time someone emails your shared support inbox, you have to manually forward that email to your monday board.

It’s repetitive. It’s boring. And if you forget—or miss one—that ticket could get lost in the void.

Why This Problem Matters

Manually forwarding emails might seem harmless at first. But over time, it creates serious issues:

• Dropped tasks: Emails not forwarded = tasks not logged = angry clients
  
• No accountability: Without sender data logged in monday.com, your team loses context
  
• Wasted time: Multiply manual forwarding by 5, 10, or 50 emails a day—and suddenly it’s eating your team’s productivity
  

As your company scales, these cracks get wider. That’s where Extract steps in.

 How Extract Fixes It

With Extract, you can automatically route emails from Gmail or Outlook straight to your monday.com board—and pull all the important info into columns.

Here’s how it works:

Step 1: Get Your Board’s Secure Email Address

1. Open your monday.com board
   
2. Click the three-dot menu → “Create items via email”
   
3. Copy the secure board email address—it’s unique to each board
   

This is where incoming emails will land and create new items.

 Step 2: Set Up Email Forwarding in Gmail

1. Go to Gmail → Settings → See all settings
   
2. Click the “Forwarding and POP/IMAP” tab
   
3. Click “Add a forwarding address” and paste in your board’s email
   
4. Approve the confirmation email in monday
   
5. Finalize by clicking “Enable Forwarding” and save changes
   

 Now any email that hits your inbox is turned into a new monday item automatically.

 Extract Takes It Further: Auto-Fill the Email Data

Once that email becomes an item, Extract kicks in:

• Pulls the sender’s name
• Grabs the email address
• Extracts the email body
• Extacts attached file and documents
• Places each into the correct board column
  

No need to open the update or copy-paste anything.

Real Impact

Teams using Extract to automate email forwarding and data extraction:

• Save hours every week
•  Reduce mistakes from manual input
•  Keep their boards always up-to-date
• Scale communication tracking effortlessly

Whether you run support, sales, or HR—if your team deals with emails inside monday.com, Extract is the automation you didn’t know you needed.